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  • Where are Madi products made?
    Madi creations are made with the highest quality materials, design and craftsmanship. The "Made in Spain" seal is an essential element of the essence of Madi. All processes, from design, manufacturing, to distribution, are carried out from Spain. To achieve our goal of responsible purchasing, we are constantly looking for more sustainable materials and manufacturing processes that allow us to develop products with a lower impact on the environment without neglecting our commitment to offer superior levels of quality and craftsmanship.
  • How can I know what my size is?
    On each product page you will find a list of general recommendations, as well as a size guide to help you find yours.
  • ¿Cuáles son los cuidados básicos de las prendas Madi?
    Los artículos Madi están elaborados con tejidos de alta calidad con el fin de proporcionar la máxima experiencia de confort y manteniendo siempre la responsabilidad y sostenibilidad con el medio ambiente. Por esta razón le detallamos a continuación las recomendaciones básicas de cuidados de las prendas de vestir Madi: - Lavar en frío - No lavar en seco - No usar secadora - No planchar el estampado - Planchar por el revés - Se aconseja lavar a mano
  • What methods of payment do you accept?
    Madi accepts the following forms of payment for online purchases: When placing an order, the billing address must match the information linked to your payment method. If your payment is declined, contact your bank or financial institution for help.
  • Can I modify or cancel an order?
    If you need to modify your order, please contact us as soon as possible, we will do our best to accommodate your request, but we cannot guarantee that your order will be modified once it has been shipped. We cannot cancel an order once it has been placed. If you wish, you can exchange your order for an item of the same price before the order has been shipped, by contacting us as soon as possible, or request a return once you have received it. The return of your item is subject to Madi's Return Policy.
  • ¿Por qué no me ha llegado el email de confirmación?
    Si no encuentras algún email en tu bandeja de entrada principal, mira en la bandeja de spam, a veces es posible que lo dirijan a ese buzón por defecto. Si sigues sin encontrarlo, no dudes en ponerse en contacto con nuestro Servicio de Atención al Cliente.
  • What shipping options are available and what are the shipping costs?
  • How can I track my order?
  • Can I change my shipping address?
    If you need to change your shipping address after placing an order, please contact the Madi team as soon as possible. This information, which includes the delivery address, cannot be changed once the order has been shipped.
  • How many days do I have to exchange or return an item?
    Madi offers the option to exchange or return the item as long as it is done within 14 days of its delivery, otherwise the exchange or return cannot be made.
  • What is Madi's return and exchange policy?
    We can make changes and returns of items as long as they are made within 14 days after the package is delivered. If the item you received is not your size, you can exchange it for another size. If the new size you request is not in stock, you can exchange your order for another item of the same value. We do not process money refunds, you will receive a store credit via a MADI GIFT CARD. Returned merchandise must meet the following requirements in order to be accepted for return: All items must be in the same condition as when received and with the original tags attached. If after our verification we notice that the item appears to be used, altered or damaged, the merchandise will not be accepted and the item will be returned to you. All returns and exchanges exclude shipping charges, so you are responsible for all risks and shipping costs associated with an exchange or exchange. Madi does not provide return labels and is not responsible for the loss of your package by third parties during shipment to our address, which we will provide to you for an exchange. We regret that we cannot cover the shipping costs, and we will only be responsible for these when an item is faulty.
  • How can I exchange or return an item?

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